Target Reviews
Based on 41 customer reviews and online research, target.com has a consumer rating of 2.5 out of 5 stars, indicating that most customers are not satisfied with Target.
5 Stars(9)
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4 Stars(5)
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3 Stars(3)
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2 Stars(4)
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1 Star(20)
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How would you rate Target?
Top Reviews
I am writing this review based on an experience I had at the Target store in Anaheim Hills California on September 12,2020.
I bought a movie from this store that did not work. I had been looking all over town for this particular movie and was so glad that the store had it. When I got home to look at the movie the movie did not work. I called the store and the associate told me to bring the movie back for exchange. I went back to the store to return the movie. When I got home I had the same problem with the movie again this movie also did not have the digital copy inside.
I was a little frustrated so I decided to call the store manager. I spoke to Target Manager Daniel and explained the problems I was having with the product. Daniel was very polite and insisted upon making my shopping experience better. He told me he would go look for the movie in the store and test it himself to see if it worked. He said he will call me back once he tested the movie.
Daniel called me back to confirm the movie worked. Daniel also said he would leave the movie at the Guest Services counter so it would be there when I arrived. I had already made two trips to the store and wasn't really in the mood to make a third but I really wanted the movie so I decided to go get it. When I arrived the movie was at the guest counter and Daniel came out and greeted me and apologized that I was having problems with the movie. During this time there was a homeless lady at the counter she she was asking if someone could call her a Lyft or Uber so that she could get home to Los Angeles. Daniel took the time to help her by letting her know he would make the call for her.
Daniel went above and beyond to rectify the situation he took the time-himself to find me the same movie, test the movie to see if it worked, called me to verify this before I came back to the store and had the movie waiting for me at the guest service counter when I arrived. To top things off he took the time to come out to the guest counter to greet me and he helped this lady. I left the store feeling better about the purchase. I just want to thank him and the guest services associate that was on that afternoon and evening for the awesome customer service. I feel it was a great effort to promote service recovery and high quality customer service. I was really impressed with the way Daniel helped that lady.
It's really nice to see someone showing compassion to someone less fortunate especially during this time we are in due to the pandemic.
Daniel took the time to make sure I was satisfied and not dissatisfied. I am 62 years old and and It's hard for me to get around. I shop at this Target store quite frequently. I just want to say thank you for all that you do, your dedication to service and for helping me with my shopping concern
Sincerely, Melinda
Because I am limited on time I recently purchased items online off of a wedding registry and paid the extra $5.99 per item to have "gift wrapped". There were 3 items total. The ease of ordering I rate a 1. Receiving the items in a timely manner, I give a 10 but I paid $5.99 x 3 a total of $17.97 for target to "wrap" the gifts I purchased and i am so disappointed. First of all, 2 of the 3 items are in a red gift bag, ok that's fine I can deal with that, but the bag looks as if a 5yr old threw it together. There is ribbon around it, about 10 ft too much and a sad attempt for a bow. Secondly one of the items isn't even wrapped, It's in bubble wrap only with my little gift card receipt taped to it. I could be somewhat ok with that if it was then placed In some sort of GIFT WRAP or gift bag but it's just in bubble wrap. Now I have to go to store, buy actual gift wrapping paper and wrap myself which I don't have time for before my event (hence paying the extra fee) way to disappoint target. Very upsetting.
Customer Reviews (41)
I just ordered a few things on target to be picked up didnt realize that they sent one of my items to another store. As soon as it submitted it and got the confirmation I noticed different stores, went to cancel the order for the different store and it wouldnt let me. Reached out to customer service who told me I cant because it was "processing" come on I just ordered it. Now I have to wait 3 business days for my order to get closed and probably 5 more before the money is released from my bank. Im done with Target terrible!!! Just to cancel within minutes of an order should not be an issue they are whack. Ill take my business to Walmart
If a black population is 13%, why is there 85% blacks on their front webpages? This is racist activity against hispanics, asians, and whites. I will NOT shop at Target any longer until they stop becoming a slave to globalist pressure.
Be careful ordering on Target.com. if you place order and it's on stock people can take it and then your item is no longer available. I ordered 2 pools that were in stock and 10 min later they had only 1. Then I have to call and cancel order waste 15 min to get order cancelled. Poor customer service NEVER ORDER ON LINE FROM THEM.
It is nice and i would like to say my two fav shopping online or there is target and amazon they are very helpful but amazon is better go get an amazon account
The target.com website forces you to register; you can't purchase as a guest. Guess I won't be shopping Target again.
Target is Like KKK. They hit me in the face and ran away. They hurt me. I'm suing the heck out them.
Keep getting lied to about when my baby crib will be delivered!!. Its been so long now that i even had my baby a couple of weeks ago!!
Target.com is amazing with the best return policy. Any time I've had an issue, they were kind, polite, personable, and very helpful in fixing the issue. The reason for 4 stars instead of 5 is because their face to face employees are so-so. It's like a grab bag dealing with the f2f--you never know what you're going to get! lol Usually they're at least helpful, though sometimes you get rude people who don't know what they're doing, which is why the managers are there. The managers ALWAYS make things better, so grateful for them! lol! :) I also dislike the quality of their clothing and jewelry so won't be buying that again, but everything else I've bought either held up well or was refunded in full so I'm pretty happy with them and will continue to be a customer. Pro tip-- If you have any issues, use their chat to get your refund. You won't have to drive to the store to handle the issue and they're very nice and quick for a resolution via chat!
Target has recently better than Amazon. I've invested a lot of money on Target.com. I had really nice experience.
Buyer beware of Target.com - I recently made a purchase on Target.com - wherein I had to navigate through pop up boxes which tried to sell me a "protection plan" for the item I bought. Which was a simple $40 desk lamp. The pop up is automatically set to "yes, protect me" - you can't click the X - as I though as I was charged for the plan. In the Order Detail on my account, it said it's non-refundable. It took a phone call and a nice customer service person to refund me the money charged for the plan. Which is why I give Target.com 3 stars vs. 1. Someone in their Marketing Department needs to be fired for conducting business this way. Are your finances in that much peril Target?
After three phone calls with three agents, over a period of three hours, the last one finally placed my order - and not quickly either.
How it started. I was logged into my account and had two items in my cart. When I went to checkout I was told to log in, which made no sense, then told my account doesn't exist.
First agent simply told me I don't have an account AS I WAS LOGGED IN! Unbelievable.
Second agent found my cart, took my credit card information then dead silence. He wasn't heard from again. I waited. Nothing.
Third agent wasn't sure of herself. Finally, the order was placed, both for pickup at two different stores. An hour later I received two separate emails stating neither item is available.
I HAVE NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE. YES, I'M ANGRY. Fix it.
I'll be writing to corporate as well.
ordered something online for same day delivery when we were on vacation. Order was cancelled rite away and my money was takin out for a whole month 3/6 to 4/6. This was their cancellation not mine and according to customer service it has to be on hold for a month before its put back in ur bank. The items were available online for same day delivery and when order was placed no longer available and was cancelled by them. Will never order again from them
Target Questions & Answers
Posted on 05/30/2019
I did, i said about it in my review, was all great, 100 percent for me.
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